1. We want you to enjoy your experience on our website while remaining aware of the social and financial harms associated with problem gambling. You understand that when you are playing games of chance that involve money, you too can lose money. Gambling may be addictive and harmful if not controlled and kept in moderation. Please play responsibly. If you are concerned with your gambling activity, you can contact specialist organizations that will help you with your problem: GamCare, GambleAwar.

2. We offer responsible gaming measures for those Customers who wish to restrict their gambling activities on the Website. The following responsible gaming mechanisms are available and can be accessed by contacting our Customer Support for more information on procedures:

(a) self-exclusion;

(b) 24h Cool Down period;

3. If you wish to be self-excluded from our Website, you should request it by contacting our Customer Support . Self-exclusion will prevent you from using your Player Account for indefinite period. We will close your account and refund all the remaining balance on your account. You will not be contacted by us with any offers and promotions. You will not be able to reopen your Player Account.

4. If you need a break from gambling on the Website, you can ask us for a cool down period. Once the cool down period is requested, you will receive a confirmation from us. The Cool Down period is not a self-exclusion.

To use our Service, you must be 18 years or older. To avoid abuse, keep your login data secure from minors. We recommend using a filter program to prevent children from accessing inappropriate online content. Parents can refer to the following internet filters to help keep their children safe: 10 Best Internet Filters for Families in 2024

5. In the event you request an adjustment to your Cool Down period:

(a) an extension of a Cool Down period - will take effect immediately from the time of an adjustment;

(b) the Cool Down period shall only be shortened after a 24-hour cooling off period, unless the existing Cool Down period is due to end within that 24-hour timeframe, in which case it shall remain unaltered.

If you are diagnosed with a gambling addiction or wish to avoid gambling for any reason, we want to assist you. Self-exclusion means that you voluntarily exclude yourself from all gambling services for a set period. This decision is irreversible during that time. To request self-exclusion, please contact our support team with your desired exclusion period (6 months to 5 years). Our support will guide you through the process. Email: support@monsterwin.io

6. Underage play is prohibited on our Website. We implement various measures to ensure that children cannot use our Website, including date of birth registration upon registration. We also assist our customers in preventing their children entering gambling websites. One of the ways you can stop children accessing our Website is by use of the filtering program such as: Net Nanny, CYBERsitter or Internet Content Rating Association. They will help you block certain websites and schedule your children’s access to the Internet. You can also keep record of the websites that your children visit during this scheduled and monitored time.

7. All capitalized terms used herein shall have the same meaning as set forth in the Terms & Conditions of the Website, unless otherwise stated.